At Apna Bhadagadi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our Platform.
This policy applies to all users of Apna Bhadagadi — including vehicle owners (Service Providers), customers, and visitors — across our mobile app and website.
We collect the following categories of information:
Your data is used for the following purposes:
- Account creation and management — OTP verification and profile setup.
- Service delivery — Connecting drivers and customers, displaying trip listings.
- Communication — Sending trip alerts, notifications, and support messages.
- Platform improvement — Analysing usage patterns to improve features.
- Safety and fraud prevention — Detecting and preventing misuse of the Platform.
- Legal compliance — Meeting obligations under applicable Indian laws.
We may share your data in the following limited circumstances:
- With other Users: Driver profiles and contact details are visible to Customers for trip coordination purposes.
- Service providers: Trusted technology partners who assist in platform operations (under strict confidentiality agreements).
- Legal authorities: When required by law, court order, or government regulation.
- Business transfer: In the event of a merger or acquisition, user data may be transferred to the new entity.
We take data security seriously and implement the following measures:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- OTP-based authentication to prevent unauthorised account access.
- Regular security audits and vulnerability assessments.
- Access controls — only authorised personnel can access user data.
- Encrypted storage for sensitive data at rest.
Our website and app use cookies and similar tracking technologies to improve user experience:
- Essential cookies: Required for basic Platform functionality and security.
- Analytics cookies: Help us understand how users interact with our Platform (anonymised data).
- Preference cookies: Remember your settings and preferences.
As a user of our Platform, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your account and personal data.
- Right to Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to certain types of data processing.
- Right to Withdraw Consent: Withdraw consent for data processing at any time.
Apna Bhadagadi is not intended for use by individuals under the age of 18.
- We do not knowingly collect personal data from minors.
- If we discover that a user is under 18, their account will be immediately suspended and data deleted.
- Parents or guardians who believe their child has registered on our Platform should contact us immediately.
- We retain your personal data for as long as your account is active or as needed to provide services.
- Upon account deletion, personal data is purged within 30 days, except where retention is required by law.
- Transaction logs and activity records may be retained for up to 3 years for legal and audit purposes.
- Anonymised and aggregated data may be retained indefinitely for analytics purposes.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
- The updated policy will be posted on the Platform with a new "Last Updated" date.
- Material changes will be communicated via SMS or in-app notification.
- Continued use of the Platform after the update constitutes your acceptance of the revised policy.
For any privacy-related questions, data requests, or concerns, please reach out: