Welcome to GoWheels, your reliable partner for ride, ride sharing, and cargo services. These Terms and Conditions (“Terms”) govern your use of the GoWheels app and services. By using our app, you agree to these Terms. Please read them carefully.
Services
GoWheels provides three primary services:
Ride: Traditional taxi services for individual passengers.
Ride Sharing: Shared rides with other passengers going in the same direction.
Cargo Services: Transportation of goods and cargo.
User Responsibilities
Account Registration: To use GoWheels, you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details.
Validation of Driver Information: GoWheels validates driver information. However, you must also validate the driver before starting a ride by checking the "Know My Driver" page in the GoWheels app.
Ride Services
Ride
Individual Service: This service is for individual passengers who prefer not to share their ride with others.
Driver Validation: GoWheels ensures that all drivers meet our safety and background check requirements. However, you must validate the driver's information before the ride begins by using the "Know My Driver" feature in the app.
Safety: While GoWheels strives to provide a safe riding experience, users must take necessary precautions and follow safety guidelines during their ride.
Ride Sharing
Shared Service: This service allows you to share your ride with other passengers heading in the same direction. This can help reduce costs and environmental impact.
Driver Validation: GoWheels ensures that all drivers meet our safety and background check requirements. However, you must validate the driver's information before the ride begins by using the "Know My Driver" feature in the app.
Safety: While GoWheels strives to provide a safe riding experience, users must take necessary precautions and follow safety guidelines during their ride.
Passenger Conduct: All passengers are expected to behave respectfully towards each other. GoWheels reserves the right to remove any passenger who engages in disruptive or inappropriate behavior.
Cargo Services
Limitation of Liability: GoWheels is not responsible for any kind of damage or loss to your load or cargo during transportation. You acknowledge that the transportation of goods involves risks, and you agree to assume these risks.
Packaging: It is your responsibility to ensure that your cargo is appropriately packaged and secured for transportation.
Prohibited Items: You must not include any illegal or hazardous items in your cargo. GoWheels reserves the right to refuse transportation of such items.
Payment
Fare Calculation: Fares are calculated based on distance traveled and time taken. Additional charges may apply for extra services or waiting time.
Payment Methods: GoWheels accepts various payment methods as listed in the app. You are responsible for ensuring that your payment information is up to date.
User Conduct
Prohibited Behavior: You agree not to engage in any behavior that is unlawful, harmful, or disruptive. This includes harassment, fraud, and misuse of the GoWheels services.
Compliance with Laws: You must comply with all applicable laws and regulations while using GoWheels services.
Termination
Account Suspension or Termination: GoWheels reserves the right to suspend or terminate your account if you violate these Terms or engage in any conduct that we determine to be inappropriate or harmful.
Changes to Terms
Modifications: GoWheels may modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms in the app. Your continued use of the GoWheels services constitutes your acceptance of the revised Terms.
Disclaimer
No Warranty: GoWheels provides services on an "as is" and "as available" basis. We do not warrant that the services will be uninterrupted or error-free.
Limitation of Liability: To the fullest extent permitted by law, GoWheels is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.
Contact Us
If you have any questions about these Terms, please contact us through the support feature in the GoWheels app.
Information You Provide to Us
We will collect certain information from our users for the purpose of user identification. The following information is collected by us when an applicant uses our website or smartphone-based applications:
Name
Contact Number
Postal Address
By providing the above information, the applicant has voluntarily agreed to the terms and conditions of this document.
The following information is collected from the user during the rental period:
Location: We have installed GPS tracking devices in all our vehicles in order to ensure the safety of the passengers and the vehicle. The location of our vehicles is tracked in real time. The information will not be shared publicly. However, the information may be shared with the concerned authorities such as the police or similar parties if an accident has happened. We have the right to share any information pertaining to the location of the vehicle with the insurance companies in the event of any damage/accident claim or theft.
Vehicle Use Data: Data related to vehicle use is collected and monitored by us in order to prevent misuse and theft of the vehicle.
Other Information:
We collect non-personal information which has no direct relation to any specific individual; including but not limited to IP address, usage details. We have the right to collect, use, transfer and disclose non-personal information for any purpose. In the event of combining personal and non-personal information, both will be treated as personal.
Log & Usage Data:
Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
Security:
We are committed to ensuring that your information is encrypted. To prevent unauthorized access or disclosure, we have put some procedures in place to safeguard and secure the information we collect online.
Prohibited Uses:
You are prohibited from violating or attempting to violate any security feature of any of our website/application, including, without limitation: accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access, attempting to breach security or authentication measures without proper authorization, using any automated process or service to monitor, access or copy any content from any website or application, interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Website/Application, overloading, initiating or facilitating any denial of service attack, flooding, spamming, mail bombing, or crashing.